Privacy Policy

01 Information We Collect

We may collect information that you provide directly to us, including when you call, email, submit a contact form, request emergency plumbing service, or communicate with our team.

This information may include:

• Your name
• Phone number
• Email address
• Property or service address
• Preferred appointment time
• Details about your plumbing issue or service request
• Communications, photos, attachments, or other information you choose to provide
• Information needed to prepare an estimate, schedule service, provide customer support, or complete a transaction

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type and device type
• Operating system
• Pages viewed, links clicked, and website interactions
• Approximate location derived from your IP address
• Referral URL and access times
• Cookie, session, and similar technology data

Our website includes service-request forms hosted or processed through third-party technology, as well as embedded maps, font services, content-delivery services, and social-media links. These tools may collect information according to their own policies.

02 How We Use Information

We may use your information to:

• Respond to inquiries and plumbing-service requests
• Schedule, confirm, update, and manage appointments
• Diagnose, estimate, provide, and support requested services
• Communicate about active service requests, invoices, follow-up needs, and customer support
• Improve website functionality, performance, content, and user experience
• Protect our business, customers, website, and systems from fraud, abuse, or security incidents
• Comply with applicable legal obligations and enforce our agreements
• Send service-related communications and, where permitted by law, promotional communications

We may use your telephone number or email address to contact you about your requested service. Marketing messages, if any, are subject to applicable laws and any required consent. You may opt out of promotional email communications by following the unsubscribe instructions in the message or contacting us directly.

03 Cookies and Similar Technologies

We and our service providers may use cookies, browser storage, pixels, log files, and similar technologies to help operate and improve the website.

These technologies may help us:

• Remember site preferences or sessions
• Understand how visitors use website pages
• Measure website performance
• Detect and prevent fraud or malicious activity
• Improve site navigation, content, and service-request functionality

You can generally manage cookies through your browser settings. Disabling cookies may affect certain website features or functionality.

04 How We Share Information

We do not sell personal information in exchange for money. We may share personal information when reasonably necessary for business operations, service delivery, legal compliance, or protection of rights.

We may share information with:

• Employees, technicians, and authorized representatives who need the information to respond to or fulfill your service request
• Contractors, vendors, and service providers that support our business operations, communications, website hosting, appointment processing, analytics, payment processing, or customer service
• Third-party lead-form, mapping, social-media, and website technology providers
• Professional advisors, insurers, or legal representatives when necessary
• Government authorities, law enforcement, courts, or other parties when required by law or needed to protect safety, rights, property, or legal interests
• A successor organization in connection with a merger, acquisition, sale, or transfer of business assets

We may also use or disclose aggregated or de-identified information that does not reasonably identify you.

05 Third-Party Websites and Tools

Our website may include links to third-party sites or embedded services, including social-media platforms, Google Maps, and external lead-request forms. We do not control these third parties and are not responsible for their privacy, security, data handling, or content.

For example, the website’s service-request forms use a third-party lead platform, and the site includes links to Facebook, Instagram, X, Pinterest, YouTube, and TikTok. When you interact with those services, their privacy policies—not this Privacy Policy—may apply.

Please review the privacy notices of any third-party service before submitting personal information through it.

06 Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, online form, electronic communication, or storage system can be guaranteed completely secure. You provide information at your own risk. Please do not send highly sensitive personal, financial, medical, or security information through ordinary email or website contact forms unless specifically requested through a secure method.

07 Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries and provide requested services
• Maintain customer, appointment, billing, warranty, and service records
• Resolve disputes and enforce agreements
• Meet legal, tax, insurance, accounting, or regulatory obligations
• Protect against fraud, misuse, or security incidents

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

08 Your Choices

You may request to review, correct, update, or delete personal information we hold about you, subject to applicable law and legitimate business or legal recordkeeping requirements.

You may also:

• Ask us to stop sending promotional communications
• Opt out of marketing emails through the unsubscribe link, when available
• Manage cookies through your browser settings
• Contact us to ask questions about how we use your information

To make a request, use the contact details listed below. We may need to verify your identity before acting on a request.

09 Children’s Privacy

This website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information through our website, please contact us so we can take appropriate steps to review and address the matter.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the revised version on this page and update the “Last Updated” date above. Your continued use of the website after a revised Privacy Policy is posted means you acknowledge the updated policy.